Returns & Exchanges

At Aiti, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn items in their original condition. Our streamlined process ensures a quick resolution for your returns or exchange requests.

Return Process

• 1.
  Initiate Request

  Visit our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Items

  Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original state.

• 3.
  Ship Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Refund

  Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.